No returns will be accepted without prior authorization.
You may return most new / unopened / unused / items within 30 days of the order date. We do not accept returns on any small parts or parts kits. All returned items must be brand new and still sealed in their original package. There is a 10% restocking fee that will apply to all returns, there is no restocking fee for new / unopened / unused items returned for store credit. The original shipping fee is non-refundable.
Items that have been installed or opened from their original packaging are not eligible for return. If an item is returned in any other condition than new / sealed / unopened / unused a 50% restocking fee will be applied to your refund.
Defective items will be replaced at no cost to the buyer or refunded if the item is not available.
Return shipping is the responsibility of the customer unless the return is a result of our error (you received an incorrect or defective item). We suggest you ship the item via a tracked carrier to confirm it arrives, we are not responsible for lost return packages.
If you need to return an item, please use your "My Orders" page in your account to start a return. Please include a description of the issue or reason for return to help us understand the reason for return. Be sure to select the method of refund you desire when submitting your request.
Please inspect the box for all items before discarding packing materials. If your order is missing an item, you must notify us with 3 days of delivery.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund much more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Returns must be received within 30 days of return request date. Returned items not received within 30 days will be canceled and ineligible for return.
Canceling & Modifying Orders
Due to our automated systems and operational tempo, we are not able to cancel, manually combine or modify orders once submitted.
If you are unsure about an item and its compatibility email us at firstname.lastname@example.org before you place an order and we will assist you.
Firearm Order Cancelations
Firearms orders can be canceled for a full refund up to 72 hours after purchase. Orders canceled after 72 hours will incur a 10% cancelation fee.
AFTER you take possession of the firearm you CANNOT return it unless there is a mechanical or manufacturing defect. There are NO EXCEPTIONS to this policy.